Refunds & Cancellation Policy

1.Overview

This policy explains how cancellations and refunds work for GetMeSales, operated by Unique Mindcrafted Tenxx Pvt. Ltd.. It forms part of our Terms of Service. Payments are processed by Razorpay.

2.Free trial

New workspaces can try GetMeSales free for 15 days. When you start the trial you set up a Razorpay autopay mandate for the plan and seats you want afterwards.

• To verify your card or UPI, Razorpay places an authorisation of ₹5. It is not a charge for the Service and is automatically reversed or refunded to the same payment method.
• Cancel before day 15 (before the trial ends) and you will not be charged anything. You can cancel from the Subscription page in the app or by emailing admin@myanalyticsschool.com.
• If you do not cancel, the first payment for your chosen plan is collected when the trial ends, and the subscription continues as described below.

3.Cancelling a subscription

• You can cancel at any time from the Subscription page in the app (workspace owners and admins) or by writing to admin@myanalyticsschool.com.
• Cancellation takes effect at the end of the current billing period. Your workspace stays fully available until then and the autopay mandate is not charged again.
• We do not refund partial billing periods, whether monthly or yearly, including when you stop using the Service part-way through a period.
• After the subscription ends you have 30 days to export your data, as described in our Privacy Policy.

4.Changing seats or plans

• Reducing seats or moving to a lower plan takes effect from the next billing period. No refund or credit is given for the rest of the current period.
• Adding seats or upgrading takes effect when you confirm it, and the amount shown in the app at that time is charged.

5.AI-call credit packs

• Credit packs for Aarya AI voice calls are prepaid and used up as calls are made.
• A pack from which no credit has been used can be refunded in full if you ask within 7 days of purchase.
• Once any credit from a pack has been used, that pack is non-refundable.

6.Failed, duplicate or incorrect charges

If your account was debited but the payment failed, you were charged twice for the same thing, or you were charged an amount you did not authorise, we will refund the amount in full once we have confirmed it with Razorpay. Payments that fail are often reversed automatically by your bank; if you do not see the reversal, contact us with the payment details.

7.How to request a refund

Email admin@myanalyticsschool.com from your account email address with:

• your organisation name and workspace address;
• the Razorpay payment ID or invoice number; and
• the reason for the request.

We will confirm whether the refund is approved by email.

8.Refund method and timelines

Approved refunds are initiated through Razorpay to the original payment method within 5–7 business days. We cannot refund to a different card, account or UPI ID.

9.GST and invoices

Refunds include the GST charged on the refunded amount. Where a tax invoice has already been issued, we issue a credit note for the refund in line with GST law.

10.If we end the Service

If we end your subscription for convenience, we refund the prepaid fees for the unused part of the billing period. If we end it because of a serious breach of our Terms of Service, fees already paid are not refunded, except where the law requires otherwise.

11.Questions and grievances

For questions about billing, cancellations or refunds, write to admin@myanalyticsschool.com. If you are unhappy with our response, contact our Grievance Officer:

We acknowledge complaints within 24 hours and resolve them within 15 days of receipt.